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CLINIC POLICIES
BOOKINGS & APPOINTMENTS
Everything you need to know before your visit — from consultation fees to how we handle cancellations. We want you to feel supported at every stage of your skin journey, and these policies help us deliver consistent, considered care for all of our clients.
CONSULTATION FEES
All new clients and anyone returning after more than six months will need to start with a consultation. It’s how we make sure your treatment plan reflects the current condition of your skin.
With one of our accredited dermal clinicians. We’ll take the time to understand your skin’s history, listen to your goals, and put together a personalised treatment plan.
The deposit is redeemable on your first treatment (not redeemable on products).
With one of our experienced health professionals, this consultation is for clients whose skin goals sit within a medical scope of care.
The deposit is redeemable on your first treatment (not redeemable on products).
With an AHPRA-registered medical or health practitioner for concerns related to previous cosmetic treatments. All cases require referral from the original treating practitioner.
The consultation fee is not redeemable on treatment or products.
All consultations are booked and paid over the phone. Our team will help you find the right appointment type for your needs.
YOUR APPOINTMENT
We want each visit to feel seamless. Here’s what to expect once you’ve booked.
This is still enough time to reschedule without a late fee (see our cancellation policy below). Just give us a call, and we’ll find a time that works for you.
Cancellations and rescheduling
We ask for at least 48 hours’ notice for any cancellations or rescheduling. We understand that life can be unpredictable. If something comes up or you’re feeling unwell, please let us know as soon as you can.
If we receive less than 48 business hours’ notice, a $150 late cancellation fee will apply. This will need to be settled before your next appointment can be scheduled.
For repeated late cancellations or no-shows, a charge of 50% of the appointment cost may apply. We appreciate your understanding. This allows us to keep appointments available for all of our clients.
To book, reschedule, or cancel your appointment, please give us a call. Our team is available Monday to Friday and will take care of you.