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CONTACT US
HOW CAN WE HELP?
Whether you’re visiting us for the first time or preparing for your next appointment, we’re here to help. Simply leave your details below, and we’ll be in touch to answer any questions, provide advice, or arrange a personalised consultation.
Let’s talk about your skin
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YOUR FREQUENTLY ASKED QUESTIONS
Here, our dermal clinicians have answered some of your most commonly asked questions about our clinical skin treatments and services.
You can request a consultation or appointment using the form above, or by calling our clinic during opening hours. Once confirmed, you’ll receive a booking email and text message reminder. If you’re new to the clinic, you’ll also receive an introductory form to fill out that will help us get to know you better before your in-depth consultation.
Yes. A booking deposit or consultation fee is required to secure your appointment. The amount varies depending on the type of consultation and clinician. Our team will confirm this when you book and process the payment securely over the phone. You’ll then be able to use this fee toward any dermal treatments that are part of your plan.
Consultation fees for aesthetic medical and specialist appointments are not redeemable, as these include an extended clinical assessment and individualised advice. Consultation fees also cannot be applied toward skincare product purchases.
We understand that schedules can change. If you need to cancel or reschedule your appointment, please contact us at least 48 hours before your scheduled time.
If less than 48 business hours’ notice is given, a cancellation fee may apply before rebooking.
Yes. Our gift vouchers can be used toward any of our professional treatments. They offer a thoughtful way to share the experience of personalised skin care with someone special. To arrange a voucher, simply contact our team or visit the clinic.
We always aim to reply to all online enquiries within one business day. If your request is urgent or relates to an upcoming appointment, please call the clinic directly for the quickest response.
Yes. Secure parking is available on Walpole Street, and street parking can be found along High Street. If you’re travelling by public transport, the 109 and 48 trams stop nearby on Cotham Road.