TERMS & CONDITIONS
Use of this website
By accessing this website, you agree to these Terms & Conditions. If you do not agree, you should discontinue use of the site. These terms may be updated from time to time.
Acceptable use
Users of this site agree not to:
- Engage in unlawful activity
- Infringe on the rights of others
- Upload or distribute harmful or misleading content
- Interfere with the functionality or security of the site
- Misrepresent any association with Victorian Dermal Group
Site access
We aim to maintain consistent access to the website; however, availability may vary. We do not guarantee uninterrupted or error-free use.
Orders & product availability
Product availability and pricing may change without notice.
Orders are considered an offer to purchase and may be accepted or declined at our discretion. In the event of a pricing or availability error, an order may be cancelled and refunded.
Products are supplied for personal use and are not intended for resale.
Accounts
Where account creation is required:
- Information provided should be accurate and current
- Users must be 18 years or older
- Responsibility for account activity remains with the account holder
Payment & order processing
Payment is required in full prior to dispatch.
If an item becomes unavailable after purchase, the order may be cancelled and refunded. All prices are inclusive of applicable GST.
Fulfilment of orders
An order is considered fulfilled once it has been transferred to the delivery carrier.
Orders in transit
If an order is delayed, lost, or damaged in transit, we can assist in liaising with the delivery provider where possible.
Product suitability & skin responses
Product suitability can vary based on individual skin characteristics and history.
Products should be used in accordance with their instructions. If any unexpected skin response occurs, use should be discontinued and guidance sought. A Dermal Clinician may review the situation and outline appropriate next steps, which may include an exchange where relevant.
Reviews & submitted content
Content submitted to our platforms should be accurate and reflect personal experience.
By submitting content, you grant Victorian Dermal Group permission to use, publish, and adapt that content. Content may be moderated, edited, or removed where required.
Third-party content
This site may include links to external websites. These are provided for convenience only. We do not control or take responsibility for their content.
General information
Information provided on this site is general in nature and does not take into account individual circumstances. It is not intended to replace personalised professional advice.
Liability
To the extent permitted by law, liability for loss or damage in connection with the use of this site or products is limited.
Indemnity
Users agree to indemnify Victorian Dermal Group against claims arising from misuse of the site or breach of these terms.
Intellectual property
All site content is owned or licensed by Victorian Dermal Group and must not be reproduced without permission.
Privacy
Our Privacy Policy outlines how personal information is handled:
https://www.victoriandermalgroup.com.au/privacy-policy