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Commonly asked questions about our clinic

How do I make an appointment?

You can book a time to visit one of our dermal clinicians either by phone on [phone] or in person, at our clinic. Unfortunately, we don't take bookings via email.

What is your cancellation policy?

We're a busy clinic (and we love our growing client base), so we have a cancellation fee of $100 if you don't give a minimum of 24 hour's notice before cancelling an appointment. This is so our clinicians' are respected, and we can give the allotted time frame to someone else.

What is your refund policy?

We don't have a refund policy if you simply change your mind once you've received a treatment. However, if you feel we have failed to perform the service adequately, please get in touch with us, and we'll try to resolve the issue.

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